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Frequently Asked Questions
The product
You know those one-piece racerback bra clips that turn your ordinary bras into a racerback style, but they’re often difficult to use on your own, or the clips fling off while you’re trying to squeeze into your bra? Well, THE GOOD HOOK is a better version of those.
THE GOOD HOOK is a two-piece bra converter clip that you attach to your bra straps before putting your bra on - it's so easy when you can actually see what you're doing. Then you put your bra on as normal and hook the clips together. When you’re done, simply remove the clips and your bra returns to normal.
Perfect for wearing shoulder-revealing tops, dresses, or activewear without your bra straps showing.
THE GOOD HOOK is simple to use: LENGTHEN. SLIDE. LOCK. HOOK:
STEP 1 - LENGTHEN bra straps.
STEP 2 - SLIDE clips onto bra straps.
- Form a small LOOP with your bra strap - the top-back section of the strap works best for this.
- Tilt the clip and SLIDE it onto the looped section of your strap.
- Repeat on other strap.
- Tip: When sliding the clips onto your straps, make sure the hook and eye are facing each other.
STEP 3 - LOCK clips onto bra straps.
- Slide the tube across the centre bar to close the gap - you can do this with the tip of your fingernail.
- Repeat with other clip.
STEP 4 - Put bra on as normal and HOOK the clips together.
Tip: Once the clips are hooked together you can slide them up or down to your desired position.
THE GOOD HOOK is simple to remove:
- Unhook clips and remove bra.
- Slide tube across the centre bar to expose the gap.
- Gently stretch bra strap above and below the clip, then slide the clip off. Repeat on the other strap.
- Wipe clips with a damp cloth and store in THE GOOD HOOK pouch ready for next time.
THE GOOD HOOK clips come with small silicone tubes that lock the clips securely onto your bra straps. Your clips come with the tubes already attached, so they're ready to use straight out of the pouch.
Prefer to use the clips without the tubes? Simply slide the tubes off and store them in THE GOOD HOOK pouch for later.
THE GOOD HOOK comes in two sizes — Narrow and Wide — so you can find the right fit for your bra straps.
NARROW suits bra straps up to 1.4cm (approx. 0.5in) wide.
WIDE suits bra straps from 1.5cm up to 2cm (approx. 0.6in - 0.8in) wide.
Not sure which size to choose? Most standard bra straps are Narrow.
We would love to hear from you! If your bra straps are wider than 2cm (approx. 0.8 inches), register your interest in a new size by emailing us at info@thegoodhook.com.
THE GOOD HOOK is available in a Single pack (1 clip) or a 3-Pack (3 clips).
The 3-Pack includes one clip in each colour – black, white and beige - so you're covered for any outfit.
THE GOOD HOOK clips are made from nylon powder-coated iron - the same premium material used for high-quality bra rings and sliders, and Oeko-Tex® certified for skin safety.
THE GOOD HOOK tubes are made from 100% silicone elastomer, are medical grade and non-toxic.
Pre-test for skin sensitivity and if irritation or redness occurs discontinue use.
Wipe clean with a damp cloth.
Do not machine wash – remove clips and tubes from bra straps before machine washing bra.
Do not iron.
Store in THE GOOD HOOK pouch when not in use.
shipping
Standard Delivery $4 Flat Rate for orders under $27. FREE SHIPPING for orders $27 and over.
Usually delivered within 2 – 8 business days.
Express Delivery $7 Flat Rate.
Usually delivered within 1 – 4 business days.
Standard International Delivery AUD $12.35 (up to 250g – for reference one set of clips weighs 20g).
For international orders, please allow 15+ business days for your order to arrive.
For international orders, please note your merchandise may be subject to import duties, fees, taxes and additional customs clearance charges which are determined once your shipment reaches your country and are payable by you. We recommend contacting your local customs office to find out the exact amount. THE GOOD HOOK is not liable for, nor responsible for, such import duties, fees, taxes or charges.
Orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from THE GOOD HOOK you are responsible for the original shipping charges at a cost to duties, fees, taxes and/or customs charges incurred, and the cost of return shipping.
If you would like to cancel or modify your order, please email us immediately with your order number and all the details of your request at info@thegoodhook.com. Once the shipping and delivery process has commenced, unfortunately we are unable to change or cancel the order.
Please ensure your shipping address is entered correctly at checkout. It is the customer’s responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We will not be liable for non-delivery or incorrect delivery as a result of an incorrect address entered at checkout. Please note that once your order has been dispatched we cannot control and are not responsible for any shipping delays or delivery issues and do not offer refunds on shipping costs for shipments that do not meet the delivery timeframes given by Australia Post or third party couriers. If you have not received your order within 21 days, please email us at info@thegoodhook.com and we will do our best to assist you. For lost deliveries, please email us at info@thegoodhook.com within 30 days of placing your order. We cannot guarantee a reship or refund for customers who contact us outside of this timeframe.
We love our product so much and we want you to love it too! However, if you tried THE GOOD HOOK and it wasn’t for you, we offer a 30 day money back guarantee. Please visit the RETURNS page of our website for full details on how to initiate a return.
OUR BRAND
For stockist enquiries please email us at info@thegoodhook.com.
For collaboration enquiries please email us at info@thegoodhook.com
For licensing enquiries please email us at info@thegoodhook.com.
Minimal Packaging, By Design.
I've always disliked excess packaging - tissue paper, stickers, bags and boxes that go straight in the bin. So THE GOOD HOOK comes with only what you need: a reusable storage pouch, the clips and tubes, and an instruction booklet.
Your order does include one small protective bag to keep everything safe during transit (it breaks my heart, but moisture protection matters). The envelope your order arrives in is recyclable too. Everything else? Reusable or recyclable. No waste, no fuss. Good for us, good for you, good for the planet.
GENERAL QUESTIONS
THE GOOD HOOK is currently available online only.
All prices on our website are in Australian Dollars ($AUD).
THE GOOD HOOK is lovingly designed in Narrm, Melbourne, Australia, carefully manufactured in China, and hand-finished and packaged in Australia. The design of THE GOOD HOOK is registered and protected in multiple countries.
